|
Setup
Overview
To setup a call
shop, sign in as an owner and go to the Management page. First create a
call shop, then create booths in the call shop, set the rates of the call shop,
and if desired, create the staff of the call shop.
Call
shops
An owner may
have multiple call shops. Call shops may be created by owners
only. In the Management page, select Call Shops in the
submenu. Click Create Call Shop. Fill in the name and address of the call
shop.
In the IP
Address of Operation Computer field, enter the IP address of the
browser computer that will be used to run the call shop. Or if your
browser computer is the one that will run the call shop, click Auto Get IP
Address to fill in the IP Address of Operation Computer field.
In the Select a
Rate Table field, select a rate table. The rate tables must have
been previously loaded when the owner account was setup.
The Phone
Booths field shows the number of phone booths that are currently set
up for this call shop. To create or edit the phone booths, click the Add/Update
button to go to the Booths screen.
In the Auto-Refresh
Interval field, select the interval from 1 second to 10 minutes or No
Auto-Refresh. This refreshes the Shopfront page automatically at the
specified interval. The Shopfront page may be refreshed manually by
clicking the Refresh link in the bottom left corner of the Shopfront page.
In the Does the
call shop use PINs? field, select Yes if you want the customer to dial
a PIN. The PINs add security to the system because the customer must get
a PIN from the operator and use a specific booth assigned by the
operator. But the PINs add an extra step for the operator to generate the
PIN and for the customer to dial it.
If the Does the
call shop use PINs? field is set to No, set the Initial Balance for
PIN-less Accounts field. When Reset is clicked in the Shopfront page, the
initial balance of the booth is set to this value. Each customer may make calls
up to this value. Minimum setting is $5.00.
In the Should
the operators report his/her income before sign out? field, select Yes
if you want the operator to enter the amount of money collected during the
shift before signing out. This can be used to compare with the total
sales recorded by the call shop system.
In the Does the
system display the income when signing out? field, select Yes if you
want the system to display the total sales during the shift.
The Operated by
field shows the staff ID who is signed in and running the call shop. If a staff
ID is already running the call shop and you want to allow someone else to run
it immediately without waiting for the first staff ID to sign out, ensure that
no booths are in use, and click the Set to Idle button.
Booths
The telephone
of each booth is connected to a FXS port of a VoIP gateway. Each FXS port
of the VoIP gateway is configured with a different telephone number.
These telephone numbers are used to identify the booths. Set these
telephone numbers in the Calling Phone Number fields of the booths in the
Update Booths page.
Booths may be
configured by owners and managers. In the Management page, select Call
Shops in the submenu. In the call shop list, click Update under the
Booths heading in the row of the call shop to be configured. In the Create
Booth field, enter the telephone number of the telephone in the first
booth and click Update. The telephone number should appear in Booth No.
1. Repeat for the other booths.
To delete a
booth, enable the Remove field beside the booth and click Update.
This causes all the phone numbers below the deleted booth to shift up so you
might have to edit the Calling Phone Number fields to associate the
phone numbers with the right booth number.
To disable a
booth so that it cannot make calls, select the Disabled field beside the
booth and click Update. To enable a booth so that it can make calls,
select the Disabled field beside the booth and click Update.
Update
booths only when they are in idle state.
Rates
The buy rate
table and sell rate table of a call shop apply to all the calls made in that
call shop. The rate tables must have been previously loaded into the system by
your service provider.
Owners may view
and download their buy rates and the sell rates of their call shops to the call
shop customers. Managers may view and download the sell rates of their call
shop to the call shop customers. Operators may view the sell rates of their
call shop to the call shop customers.
When a call
shop is created or when rates have been changed, download them to get the
latest copies from the billing system. In the View Rates page, select the rate
table in the Select a Call Shop field and click Download Now to get
the rate table into your account. When finished, the rate table should be
displayed.
The Update
Rates function in the Management page is reserved for future use. If you
need to change your rates, contact your service provider.
Note: The rates
in the call shop billing system are used for charging the calls. The rates
shown in call shop are not used for charging the calls; they are only for
reference.
Staff
There are three
levels of staff:
-
Operators run the booths of a
call shop. They can view the rates.
-
Managers have the same
privileges as the operators plus the following additional privileges:
· To add, edit, and delete operators
· To edit the call shop
· To download the sell rates
· To view and print a summary of the total amount of sales of the individual
shifts
· To view and print call details (CDRs)
· To view and print statistics of the staff and call shop
-
Owners have full control over multiple call shops
owned by them. They have the same privileges as the managers plus the
following additional privileges:
· To add, edit, and delete managers
· To create and edit call shops
· To download and view their buy rates and the sell rates of each of their call
shops
· To view and print a summary of the total amount of the sales of all their
call shops
· To view and print call details (CDRs) of all their call shops
· To view and print statistics of the staff and call shops
· To view their account balance and payment history to the reseller
· To view their buying CDRs and selling CDRs and profit
Staff may be
configured by owners and managers. In the Management page, select Staff
in the submenu.
To create a new
staff, click the Create Staff button. Enter the user name in the Staff ID
field, select the call shop where this person will work, enter the password in
the Password and Confirm Password fields, select the level,
and click Submit. (If you are logged in as an owner, the available levels are
Manager and Operator. If you are logged in as a manager, the available level is
Operator.)
To display the
staff of a particular call shop when logged-in as an owner, select the call
shop in the Select a call shop field and click Go.
To view a staff
ID's profile, select the staff ID from the staff list. The staff ID's
privileges may be edited. (Managers may edit operator's privileges but
not other managers' privileges.) The staff ID's contact information may
not be edited here. To edit a staff ID's contact information, sign in as that
staff ID and go to the My Profile page.
|