Q-CallShop™

Complete VoIP-based Call Shop Solution/Service provided on an ASP model to facilitate the building of Call Shops and to support their operation and management anywhere on the Internet for offering local and long distance telephone call service - with all the functional features you need at extremely low start-up and on-going operation costs

Works with any low-cost H.323-compliant or SIP-compliant VoIP endpoint device such as small gateway, IP Phones and softphone

Designed to allow for Carrier/ITSP, Resellers and Call Shop owners in a food-chain arrangement

Each Q-CallShop is configured to have an Owner, a Manager and Shift Operators

Outstanding Attributes

• highly secured access to Q-CallShop Server from Internet Explorer browser by Carrier/ITSP, Resellers, and the Owner, Manager and Shift Operator of the Call Shops
• supports both post-paid and prepaid operation
• comprehensive Operation Support & Management functions provided by Q-CallShop Server over the Internet
• unlimited scalability in capacity per Call Shop and Call Shop locations
• needs only low-cost H.323-compliant gateways or SIP-compliant Gateway or IP Phone and PC with Internet Explorer for each Call Shop location (click here for details)
• may be used with an IP Phone with built-in 56K modem for dial-up access to Internet  (click here for details)
• voice prompts selections in 12 languages: English, Spanish, Portuguese, German, French, Mandarin, Arabic, Farsi, Albanian, Bulgarian, Macedonian, and Serbian
• provides a display in each booth to show the Elapsed Time, Per Minute Charge, and Total Cost of a Call (click here for details)
• can also route calls to local PSTN and do billing on such local calls (click here for details)
• reliable, best-quality service and most competitive rates (click here for details)
• highly profitable business - typically you recover your entire investment in the first 30-45 days of business operation (click here for details)

Q-CallShop’s Operation Features & Benefits

From the Customer’s Perspective:

The Operator tells the customer which phone booth to use, or the customer may select the booth, depending on the call shop's organization. The Operator may disable booths when not in use and enable them only when there are customers. The customer goes to the booth, dials the telephone number, has a conversation, and at the end of the call, goes to the Operator's desk to pay for the call and get a receipt. The customer may make multiple calls if desired before returning to the Operator.

The call is made by VoIP technology through EcoCarrier's Q-Regime servers and network. Q-Regime does the call routing, call control, and call billing functions for the call.

A maximum charge per booth per customer ensures that the customer does not accumulate excessive charges. Usually the limit is the same for all booths, but it may also be set per booth per customer on a case by case basis.

The Operator may take a deposit from the customer before allowing the customer to call, and the Q-CallShop system can calculate the refund to the customer if the deposit is not fully used.

Q-CallShop determines the maximum time available for the call based on the call cost per minute and on the maximum charge or customer's deposit. Q-CallShop monitors the progress of the call and the elapsed time. It provides a warning tone to the customer when there is only one minute remaining for the call and terminates the call when the maximum charge or deposit is depleted.

Alternatively, to ensure that the customer gives a deposit and uses the assigned booth, the Q-CallShop may be configured to use Personal Identification Numbers (PINs). The Operator takes a deposit from the customer, gives the customer a PIN, and tells the customer which booth to use. The customer goes to the assigned booth, takes the telephone off-hook, and follows the voice prompts played by Q-CallShop to guide the customer in selecting a language, entering the PIN, and entering the destination number.

In both cases, with and without PINs, the customer may tell the Operator the destination telephone number, and the Operator can look up the rate and have Q-CallShop calculate the calling time available for a certain amount of money or have it calculate the required amount of money for a certain duration of calling time.

From the Q-CallShop Operator’s perspective:

The operator uses Internet Explorer browser to access the Q-CallShop Operator user interface. Each Operator signs into the system by entering his User Name and Login Password.

After a successful sign-in operation, an Operator of the Q-CallShop has all the facilities for convenience and control that he needs to have through the Q-CallShop Operator user interface through Internet Explorer browser. These include

• An overview display of the status of each of the Q-CallShop booths in one screen: Idle, Activated, Online, or Over, and destination number, connect time, and duration if applicable.

• Clicking on a booth to display the booth details, such as deposit, PIN, and completed calls. Details of completed calls include start time, destination number, duration, rate, and charge.
• Enabling and disabling of a booth.
• Calculation of refund for customers whose deposits were not fully used.

Printing of a receipt for the customer. Toolbox for finding a rate for calling a particular telephone number or location. It can calculate the deposit required for a given call duration and calculate the maximum duration available for a given deposit amount. End of shift report. At the end of his shift or at anytime during the shift, the Operator will/may sign out of the system by clicking the Sign Out button on the screen and entering his User Name and Password. This action displays the following summary of the operator's shift: Sign In Time, Sign Out Time, Working Time, Number of Calls, and Total Amount of Sales. The Operator may be required to record the amount of money he collected from the customers during the shift.

From the Q-CallShop Manager’s perspective:

The Managers of the Q-CallShops may login to the Q-CallShop Server from an Internet Explorer browser anywhere on the Internet to view the status and activity of any of the telephone booths of the Q-CallShop under their management. The Q-CallShops may have more than one Manager.

Managers have the same privileges as Operators plus the following additional privileges:

• To add, edit, and delete operators
• To edit the call shop
• To download the sell rates
• To view and print a summary of the total amount of sales of the individual shifts
• To view and print call details (CDRs)
• To view and print statistics of the staff and call shop

From the Q-CallShop Owner’s perspective:

Owners of the Q-CallShops may login to the Q-CallShop Server from an Internet Explorer browser anywhere on the Internet to view the status and activity of any of the telephone booths of any of their Q-CallShops.

Owners have the same privileges as Managers plus the following additional privileges:

• To add, edit, and delete managers
• To create and edit call shops
• To download and view their buy rates and the sell rates of each of their call shops
•   To view and print a summary of the total amount of the sales of all their call shops
• To view and print call details (CDRs) of all their call shops
• To view and print statistics of the staff and call shops
• To view their account balance and payment history to the reseller
• To view their buying CDRs and selling CDRs and profit

From the Q-CallShop Reseller’s perspective:

Resellers of the Q-CallShops may login to the Q-CallShop Server from an Internet Explorer browser anywhere on the Internet to view the status and activity of any of the call shop owners and call shops under them.

Resellers can

• Create call shop owners
• Monitor the real-time working status of all the call shops owned by the owners created by them
• View their buy rates and sell rates and the sell rates of the call shops under them
• View their account balance and payment history
• View the account balance and payment history of the call shop owners under them
• Create payments received from the call shop owners under them
• View their buying CDRs and selling CDRs and profi

Resellers cannot

• Create/update call shops
• Operate call shops

For more information, see FAQ's and Help.

Q-CallShop brochure
(1.0 MB)

PowerPoint Presentation
on Q-CallShop
(2.2 MB)

Application Notes
(80 kB)